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FAQs

How Do I Place an Order?

All custom orders start with an inquiry. Feel free to email vjcouture904@yahoo.com with all pictures of your dress inspiration and a brief description of how you would like your dream dress to look. The email should include your name, event date, location, color, pic(s) of dress, description of dress, and budget. It is also important to include a recent full body picture of yourself. 
**Please allow 24-48 hours for a response**


Do I have to provide the fabric?
No! we do not accept any fabric from customer. All prices include the fabrics and materials needed to cover the dress.

Can we meet up to discuss my dress?

Yes! To schedule, an in-person consultation use the BOOK ONLINE page in the menu bar. It is important to book an appointment AFTER you have already sent an email regarding dress prices and designs. Consultations are for taking measurements, touching and feeling sample fabric, signing contracts, as well as paying the deposit on your item. All consultation fees are nonrefundable/nontransferable.

 

Deposits/Payment plans:

At your consultation the first deposit is due. The deposit is half the price of your custom item. This money is used to buy all fabrics and materials needed to make your piece, the remaining balance is due once the garment is finished and ready for pick up.
 

Shipping
All items are made to order (unless otherwise noted). Please allow up to 2-4 weeks from the date of purchase for your custom item to be made and prepared for shipping. If you need an item sooner, please email
us at vjcouture904@yahoo.com to see if this is possible BEFORE placing your order, as you cannot
cancel an order once we have begun the process. If you cancel anytime during the process, you lose your deposit.

How long does it take for a dress to be made?

The process of getting a custom garment made ranges from 3-8 weeks. This time frame is dependent on garment style and workload. For a more accurate time frame please send email inquiry to see if we can meet your deadline.

 

How will you know what size to make my dress?

During your in-person consultation we will personally take your measurements. If you are an out of state client, you will need to get a tape measure from your local dollar store and we will then instruct you on how to take your own measurements via Facetime. We prefer for this process rather than going to local tailor to ensure the sizing is correct. Everyone takes measurements differently and we want to make sure the dress fits perfectly.

Out of State?
VJ Couture ships all over the country. You will follow the same instructions except your entire consultation will be thru FACETIME. The deposit is due once consultation concludes. A paypal invoice will be sent for your dress deposit. Please be aware that prices DO NOT include shipping cost. All shipping cost are based on weight of your dress and distance it will be traveling. No dress will be shipped out until the remaining balance is paid in full.

Returns/Exchange
VJ Couture prides itself on great customer service and shopping experience. Our goal is to make sure that each person feels amazing when wearing out garments and this is why we make everything custom to personal measurements. ALL items are made to order so we DO NOT issue refunds on any items. ALL sales are final; We do NOT offer exchanges for incorrect sizes. When ordering anything custom, please be advised that in some cases minor alterations should be expected, in which case this has to be done locally. If you have a problem with an item due to an error on our part, please contact us and we will assist you.